Shipping policy

At RADIANCE, every order is prepared and shipped with care. This Shipping Policy outlines our processing times, delivery methods, shipping fees, and the responsibilities associated with each order.

Shipping Areas

RADIANCE currently ships throughout Canada. Orders are prepared in Québec and delivered to the address provided at checkout, as long as it is serviced by our carriers.

Processing Times

Orders are typically prepared and shipped within 1 to 3 business days after payment confirmation.

Orders are not prepared, shipped, or delivered on weekends or public holidays.

During high‑volume periods—such as promotions, collection launches, or holiday seasons—additional time may be required. If so, we will do our best to inform you promptly.

Delivery Times

Delivery times vary depending on your province or region.

Estimated delivery times:

Québec: 1 to 5 business days
Ontario: 2 to 6 business days
Other provinces and territories: 3 to 10 business days

These timeframes are estimates only and may vary depending on the carrier or circumstances beyond our control.

Shipping Fees

Shipping fees are automatically calculated at checkout based on your delivery destination and the items ordered.

The exact amount will be displayed before you confirm your purchase.

Any free‑shipping offers will be clearly indicated on our website and at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your shipping details and a tracking number, when provided by the carrier.

It is your responsibility to monitor your delivery using the tracking information provided.

Delivery Address

Customers are responsible for ensuring the accuracy of the information provided at checkout.

Please carefully verify your name, address, postal code, and contact details before finalizing your purchase.

RADIANCE cannot be held responsible for delays, additional fees, or non‑delivery resulting from incorrect or incomplete address information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible at contact@radiancemodestwear.com. We will do our best to make corrections before your order ships, but we cannot guarantee changes once processing has begun.

Lost, Damaged, or Incomplete Parcels

Please inspect your order upon delivery.

If your parcel is lost, damaged, or if an item is missing or incorrect, contact us promptly at radiance.modestwear@gmail.com.

We will work with the carrier to assess the situation and provide an appropriate solution in accordance with our policies.

Parcels Returned to RADIANCE

A parcel may be returned to RADIANCE for reasons such as:

an incorrect or incomplete delivery address
refusal of delivery
prolonged absence of the recipient
failure to collect the parcel within the carrier’s timeframe

In these cases, we will contact you to determine the best solution.

Reshipping fees may apply if the parcel needs to be sent again.

If you choose to cancel your order after the parcel is returned, the refund will be issued according to our Refund Policy. Shipping fees already incurred are non‑refundable unless the return is due to an error by RADIANCE.

Delivery Delays

While RADIANCE strives to ensure fast delivery, delays may occur due to circumstances beyond our control, including:

weather conditions
high carrier volume
service interruptions
force majeure events

RADIANCE cannot be held responsible for such delays. However, our team remains available to assist you and answer any questions regarding your delivery.