Refund policy

At Radaiance, we want you to be fully satisfied with your purchase. If you change your mind, you may request a return or an exchange within 14 days of receiving your order, subject to the conditions below.

Requests submitted after this period may not be eligible.

Return Conditions

To be eligible for a return, the item must:

  • be unused and unworn

  • be clean, unwashed, and free of any scent

  • be returned in its original packaging, with all tags intact

  • include proof of purchase or the order number

For hygiene reasons, hijabs that have been worn, washed, perfumed, or used cannot be returned.

Non‑Eligible Items

Sale items, gift cards, and personalized items are non‑refundable unless they arrive damaged or defective.

Return Request

To submit a return request, please contact customer service at contact@radiancemodestwear.com and include:

  • your name

  • your order number

  • the item(s) concerned

  • the reason for the return

  • photos, if the item is damaged or defective

We will respond within 2 to 5 business days with return instructions. No item should be sent back before your request is approved.

Return Shipping Fees

Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we are not responsible for lost or damaged return parcels during transit.

Refunds

Once the returned item is received and inspected, we will inform you whether the refund is approved or denied.

If approved, the refund will be issued to the original payment method within 2 to 5 business days. Processing times may vary depending on your financial institution.

Initial shipping fees are non‑refundable unless the return is due to our error or a defective item.

Exchanges

We do not offer direct exchanges. If you would like a different color or item, please return the eligible product and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days at contact@radiancemodestwear.com, including photos of the item and its packaging.

If your request is approved, we will offer a replacement or refund at no additional cost.

Refused or Unclaimed Orders

If an order is refused or returned because it was not collected, shipping and return fees may be deducted from the refund.

Return Method and Fees

Returns must be sent by mail.

Unless the return is due to an error by Radiance or a damaged/defective/incorrect product, return shipping fees are the customer’s responsibility.

Radiance does not charge any restocking fees for eligible returns.

We recommend using a tracked shipping service to ensure your return is confirmed upon delivery.

Processing of Claims

Claims are processed in the order they are received.

Once your parcel is received, our team will inspect the returned items to ensure they meet the conditions outlined in this policy.

You will receive an email informing you whether your claim has been approved or denied.

Contact Us

If you have any questions regarding a return, exchange, or refund, our team will be happy to assist you.

Radiance 📧 Email: contact@radiancemodestwear.com